At MyCellPhoneShop we pride ourselves on providing excellent customer service including easy to follow guides to activate your phone as well as experienced technicians to help answer your questions.  Please review our policies below before bidding on our items and we look forward to serving you.

Return Policies

1.  We strive to provide accurate descriptions of the cell phones that we sell, and are we stand behind them, however, should you receive a phone that is not as described, we will be happy to replace it for you.  While we are fully prepared to replace any part of your purchase if it is not as described, and even help you activate your phone with your carrier, we do not offer refunds unless a replacement is unavailable.  In this case we will refund the cost of the phone.

Our Warranty period is for 14 days from the day that you receive the phone.  The purpose of the return period is to give you ample time to thoroughly test the phone.  We are unable to extend the warranty beyond this time.   

Please note, if we receive the phone back and it does not have the problem complained of or shows signs of excessive wear, we will resend you the phone back and no replacement will be offered.  Please make sure that you want the phone before bidding, eBay is wonderful place to buy a cell phone, however, we do incur substantial eBay fees and shipping charges to send you the phone.

2.  PLEASE READ Issues we do NOT Cover PLEASE READ

We thoroughly test every function of the phones that we sell to insure that they work.  Nevertheless, a recent trend in cell phones usage is that more people are using the non-voice features on cell phones, such as the Internet browser, text messaging, picture messaging, downloadable ring-tones, downloadable wallpaper, etc.  We do provide links to user manuals, however, due to long customer service calls seeking training and assistance on these features, we are unable to provide assistance or to warrant these features. 

We do warranty the voice calling and receiving on the phone, that the phone is eligible for activation, and that the display is good, and looks as described in our ad. Please make sure the phone you are purchasing has the features you desire.    

Obviously, we are unable to warranty damages caused by misuse of the phone including damage from water and physical damage.   If you drop and break your phone, it is not covered.

On all refurbished phones that we sell, we warranty that they are free from blemishes, no scratches or scuffs, or other signs of noticeable wear, we do not warranty, however, the exact shade of color or minor variations in housing fit that do not effect the function of the phone.